Guarantee

We stand behind every extract we sell. Here's what we do if something arrives wrong.

If we got it wrong

Damaged, wrong, or didn't arrive right? We replace it immediately. No forms, no fight. Contact us with your order number, and a replacement goes out.

If it's just not for you

Extracts are consumables, so we don't take opened bottles back in the mail, and we don't offer money-back returns. We won't pretend otherwise.

Fresh mushrooms are different

Fresh Lion's Mane and Oyster mushrooms are farmers-market pickup only. We don't ship them. They're food, picked fresh for you at the market, not a shelf product with a return window.

How to make a claim

Reach out through our contact page with your order number and what happened. We'll take it from there. No account required, no return shipping, no arguing your case.