Guarantee

We stand behind every extract we sell. Here's what our 30-Day Store-Credit Guarantee covers, and what we do if something arrives wrong.

If we got it wrong

Damaged, wrong, or didn't arrive right? We replace it immediately. No forms, no fight. Contact us with your order number, and a replacement goes out.

If it's just not for you

Extracts are consumables, so we don't take opened bottles back in the mail. Instead: within 30 days of delivery, tell us it didn't work out and we'll issue store credit for the product. One claim per order.

This is a store-credit guarantee, not a cash refund. We don't offer money-back returns, and we won't pretend otherwise.

Fresh mushrooms are different

Fresh Lion's Mane and Oyster mushrooms are farmers-market pickup only. We don't ship them, and this guarantee doesn't cover them. They're food, picked fresh for you at the market, not a shelf product with a return window.

How to make a claim

Reach out through our contact page with your order number and what happened. We'll take it from there. No account required, no return shipping, no arguing your case.