Returns & Refunds Policy

We stand behind every extract we sell. This page explains what happens if something arrives wrong.

If we got it wrong

Damaged, wrong, or it did not arrive right? We replace it immediately. No forms, no fight. Contact us with your order number and a replacement goes out.

If it is just not for you

Extracts are consumables, so we do not take opened bottles back in the mail, and we do not offer money-back returns. We will not pretend otherwise.

Fresh mushrooms are different

Fresh mushrooms are farmers-market pickup only. We do not ship them. They are food, picked fresh for you at the market, not a shelf product with a return window.

How to make a claim

Reach out through our contact page with your order number and what happened. We will take it from there. No account required, no return shipping, no arguing your case.